Questions & Answers

Over the years we have been delivering our service to all types of customers, from day trips, airport transfers, long distance transfers, tours and corporate transfers, nights out and school trips we normally get a few questions from all type clients and we have put together a number of standard questions which we hope would clarify queries asked by people looking to get minibus hire and coach hire around the United Kingdom.

Minibus sizes can vary from 8 seater minibus to 12 seater minibus to 14 seater minibus to 16 seater minibus. Anything over a 16 seater minibus is classed as coach hire, large coaches and double Decker coaches, these vehicles can hold a large number of people up to 59 seater coaches.

In between the minibus and coaches are mid-sized buses / midi coaches typically holding 24 to 34 seats anything over the 34 seats will be classed as a coach hire

Types of Minibus and Coaches

  1. Standard Minibus Hire and Coach Hire. These vehicles are properly insured and road worthy, most do not have toilets on board, on board entertainment or air-condition. Mostly used for school runs, short distance travel nothing more than 60 miles transfers.
  2. Luxury Minibus Hire and Coach Hire. Luxury minibus and coaches should not be more than 5 years old, in most cases we would recommend to customers to verify what they will be getting in the luxury minibus hire and coach hire as specifications can vary from hostess service, drinks and catering facilities, fridges, reclining seats, tables and entertainment.
  3. Executive Minibus Hire and Coach Hire. Executive minibus should have some basic entertainment facilities on board and should expect not to be older than 7 years old. Some minibus also can have tinted windows, leather seats, tables and air condition. The larger vehicles like a 49 seater coach and above should have toilets on board.

When a customer desires to travel to and from a particular place our supplier drivers will  travel by route which is in his or hers opinion is the most suitable at the time. Bookings made during the Bank holidays such as Christmas period and New Year may incur additional charge on prices quoted by email or phone calls.

Book My Minibus Hire reserves the right to sub contractors as we occasionally have to subcontract work out to other companies. All companies we use have the same high standard as ourselves hence ensuring our customers have the same excellent service we provide.

Lost Properties

Book My Minibus Hire will keep any lost property left in the minibuses or coaches and will try to return any lost properties in the vehicles or sub contracted vehicles to all customers and there may be additional charges for this service.

Confirmed Minibus Hire and Coach Hire Bookings 

All our customers will receive the names and number of their allocated minibus driver. All quotation given by book my minibus hire is not a confirmed booking until the customer has accepted the quotation via email or telephone and we have acknowledged the confirmation.

Book My Minibus Hire is a family run business and a name you can trust. Safety, punctuality and comfort is a priority. We are available 7 days a week to meet your transport requirements, whether you want to book an early morning transfer, a special occasion like a weddings, tours. All minibus and coach drivers are locally based which means they know the best routes and quickest way to get you to your destination. We hope all our customers are truly happy with our service and welcome any feedback which will help us improve our service as we feel the most important person is our customers.


How do I book or reserve my transfers?

We take full payment or a deposit payment to secure every booking we take. Payments can be made by:Paypal
Online Bank Transfers
All Major Debit and Credit Cards over the telephone.
Qualified Drivers?All drivers are registered with the local licensing authority.

What happens if my flight is delayed?

We monitor all flight arrivals so please make sure you provide us with the flight details, so these can be passed onto the operator, this means you will not be charged extra if your flight is delayed.

Do you take on school or company contracts?

Yes we do, you can send us an email with further details at [email protected] and we will do our best to give you the cheapest quote.

Are prices given for individual passengers or vehicles?

All prices, quotes and bookings made are for the vehicles, irrespective of the number of passengers.

How do I locate or contact my driver?

Once your booking is confirmed we will send you an email confirmation with the allocated drivers name and contact number.

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